A service contract typically covers maintenance, support, and system upkeep to ensure reliable operation — including scheduled servicing, fault response, software updates and access to technical support.
What's included in a typical contract?
Coverage can include scheduled servicing, fault response, software updates and access to technical support — the combination of preventative work and reactive support needed to keep a system running.
Does every contract cover the same things?
The exact coverage depends on the level of agreement, but the aim across every level is to reduce downtime and maintain consistent performance.