Yes, cobot palletisers and AMR systems can be monitored remotely using secure access tools, allowing engineers to diagnose faults and review system performance without being on site. Reeco systems are installed with CCTV cameras and secure remote access hardware.
How does remote diagnosis actually work?
By combining video footage with HMI data, engineers can quickly identify issues and, in some cases, resolve them remotely — rather than needing to be on site just to see what's happening.
What's the practical benefit of this?
This approach reduces the need for on-site callouts, speeds up fault diagnosis, and minimises system downtime — three things that matter directly to production output.
Is remote support included in every service plan?
Remote technical support is included across service plans, with priority response available in higher-level packages. See Service Packages for Cobot Palletisers and AMRs for how the levels differ.
Frequently asked
Can cobot and AMR systems be monitored remotely?
Yes — using secure access tools, engineers can diagnose faults and review performance without being on site.
What hardware makes remote monitoring possible?
Reeco systems are installed with CCTV cameras and secure remote access hardware, combining video footage with HMI data.
Does remote monitoring replace on-site visits entirely?
No, but it reduces the need for on-site callouts and speeds up diagnosis, with some issues resolved remotely.